← All services
Contract & Performance Management
KPI frameworks, payment mechanisms and contractor audits that make performance measurable.
THE CHALLENGE
Contractors report green while occupants experience red. Without objective measures and meaningful consequences, contract value leaks quietly every month.
WHAT WE DELIVER
- KPI framework with measurement method
- Payment and deduction mechanism
- Contractor performance audits
- Monthly governance pack and dashboard
- Contract variation and claims review
- Improvement plans
OUR APPROACH
- 1Review contract and current reporting
- 2Redesign KPIs to be outcome-based and verifiable
- 3Audit a sample of work independently
- 4Set up governance rhythm and escalation
- 5Coach your contract managers
OUTCOMES & KPIs
+25%
Typical SLA compliance uplift
5–12%
Contract value recovered
Monthly
Verified reporting cadence
Indicative ranges from comparable engagements; confirmed during scoping.
FREQUENTLY ASKED QUESTIONS
Discuss Contract & Performance Management with an advisor
Speak with a senior advisor. We respond within one working day (Sunday to Thursday).
Book a Consultation
