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FM Strategy & Operating Model
In-house, outsourced or hybrid: a target operating model built on evidence, not habit.
THE CHALLENGE
Many owners inherit an FM set-up that grew without design: unclear accountability, duplicated roles and costs nobody can benchmark. Decisions on in-house versus outsourced delivery are taken on instinct or vendor pitch.
WHAT WE DELIVER
- Current-state FM baseline and cost benchmark
- In-house vs outsourced options appraisal
- Target operating model and governance structure
- Roles, responsibilities and RACI
- Five-year FM strategy aligned with ESG goals
- Transition roadmap and business case
OUR APPROACH
- 1Diagnose: interviews, document review and site walks
- 2Benchmark cost and service levels against peers
- 3Model options and score them against your priorities
- 4Agree the target model with your leadership
- 5Plan the transition, risks and owners
OUTCOMES & KPIs
10–20%
Typical opex reduction
100%
Roles with clear accountability
12 wks
Typical strategy engagement
Indicative ranges from comparable engagements; confirmed during scoping.
FREQUENTLY ASKED QUESTIONS
Discuss FM Strategy & Operating Model with an advisor
Speak with a senior advisor. We respond within one working day (Sunday to Thursday).
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