Government · Government entity

Re-tendering integrated FM for a government campus portfolio

The challenge

Twelve campuses ran on nine separate manpower-based contracts with no common KPIs. The entity could not explain its true operating cost or compare contractors.

Our approach

We benchmarked cost, bundled the scope into three regional packages, wrote outcome-based SLAs and prepared Etimad-ready tender documents with a transparent evaluation model.

Results

The award delivered lower annual cost with a stronger service specification, and monthly performance reporting is now verified independently.

[12%]

Annual cost reduction

9 → 3

Contracts consolidated

[12]

Facilities covered

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